your order number
your name
the reason for the return
We will provide you with instructions on how to return your product.
Return shipping costs are the responsibility of the customer unless the product received is defective or the error was made on our part.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved or rejected.
If approved:
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your refund will be issued using the original method of payment
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processing may take 5 to 10 business days, depending on your financial institution.
Damaged or Incorrect Products
If you receive a product that is:
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damaged
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defective
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incorrect
please contact us within 48 hours of receiving the order so we can resolve the issue as quickly as possible.