{"id":1426,"date":"2026-03-06T10:03:47","date_gmt":"2026-03-06T15:03:47","guid":{"rendered":"https:\/\/prodetaildistribution.com\/politique-de-retour-et-de-remboursement\/"},"modified":"2026-03-06T10:56:17","modified_gmt":"2026-03-06T15:56:17","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/prodetaildistribution.com\/en\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"<p data-start=\"78\" data-end=\"99\"><strong data-start=\"78\" data-end=\"99\">your order number<\/strong><\/p>\n<p data-start=\"101\" data-end=\"114\"><strong data-start=\"101\" data-end=\"114\">your name<\/strong><\/p>\n<p data-start=\"116\" data-end=\"145\"><strong data-start=\"116\" data-end=\"145\">the reason for the return<\/strong><\/p>\n<p data-start=\"147\" data-end=\"215\">We will provide you with instructions on how to return your product.<\/p>\n<p data-start=\"217\" data-end=\"353\">Return shipping costs are the responsibility of the customer unless the product received is defective or the error was made on our part.<\/p>\n<hr data-start=\"355\" data-end=\"358\" \/>\n<h2 data-start=\"360\" data-end=\"370\">Refunds<\/h2>\n<p data-start=\"372\" data-end=\"491\">Once your return has been received and inspected, we will notify you whether your refund has been approved or rejected.<\/p>\n<p data-start=\"493\" data-end=\"505\">If approved:<\/p>\n<ul data-start=\"507\" data-end=\"666\">\n<li data-start=\"507\" data-end=\"576\">\n<p data-start=\"509\" data-end=\"576\">your refund will be issued using the <strong data-start=\"546\" data-end=\"576\">original method of payment<\/strong><\/p>\n<\/li>\n<li data-start=\"577\" data-end=\"666\">\n<p data-start=\"579\" data-end=\"666\">processing may take <strong data-start=\"599\" data-end=\"624\">5 to 10 business days<\/strong>, depending on your financial institution.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"668\" data-end=\"671\" \/>\n<h2 data-start=\"673\" data-end=\"705\">Damaged or Incorrect Products<\/h2>\n<p data-start=\"707\" data-end=\"740\">If you receive a product that is:<\/p>\n<ul data-start=\"742\" data-end=\"787\">\n<li data-start=\"742\" data-end=\"755\">\n<p data-start=\"744\" data-end=\"755\"><strong data-start=\"744\" data-end=\"755\">damaged<\/strong><\/p>\n<\/li>\n<li data-start=\"756\" data-end=\"771\">\n<p data-start=\"758\" data-end=\"771\"><strong data-start=\"758\" data-end=\"771\">defective<\/strong><\/p>\n<\/li>\n<li data-start=\"772\" data-end=\"787\">\n<p data-start=\"774\" data-end=\"787\"><strong data-start=\"774\" data-end=\"787\">incorrect<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"789\" data-end=\"901\" data-is-last-node=\"\" data-is-only-node=\"\">please contact us <strong data-start=\"807\" data-end=\"849\">within 48 hours of receiving the order<\/strong> so we can resolve the issue as quickly as possible.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>your order number your name the reason for the return We will provide you with instructions on how to return your product. Return shipping costs are the responsibility of the customer unless the product received is defective or the error was made on our part. Refunds Once your return has been received and inspected, we [&hellip;]<\/p>\n","protected":false},"author":47,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1426","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/prodetaildistribution.com\/en\/wp-json\/wp\/v2\/pages\/1426","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prodetaildistribution.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prodetaildistribution.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prodetaildistribution.com\/en\/wp-json\/wp\/v2\/users\/47"}],"replies":[{"embeddable":true,"href":"https:\/\/prodetaildistribution.com\/en\/wp-json\/wp\/v2\/comments?post=1426"}],"version-history":[{"count":2,"href":"https:\/\/prodetaildistribution.com\/en\/wp-json\/wp\/v2\/pages\/1426\/revisions"}],"predecessor-version":[{"id":1457,"href":"https:\/\/prodetaildistribution.com\/en\/wp-json\/wp\/v2\/pages\/1426\/revisions\/1457"}],"wp:attachment":[{"href":"https:\/\/prodetaildistribution.com\/en\/wp-json\/wp\/v2\/media?parent=1426"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}